Sweetwater deploys HUMAN to significantly reduce fraudulent orders.

As Sweetwater grew rapidly, the company became a bigger target for malicious actors, bot attacks, and fraud. Fraudulent orders were costing the company thousands of dollars in administration effort and lost inventory. Sweetwater realized that they needed a bot management solution that reduced the impact of sophisticated bots and enabled them to continue to provide the best possible customer experience.

• Accurate bot protection based on behavioral analytics, advanced machine learning techniques and predictive models that provided immediate benefits from the reduction in bad traffic. 

• The rich data in the HUMAN Portal allowed Sweetwater to drill into specific attacks to determine if a customer account had been compromised and correlate with other systems to take action.

• Seamless integrations with Fastly and Auth0 allowed Sweetwater to deploy HUMAN while preserving page load performance, ensuring low latency and secure user authentication.

• Improved efficiency and optimized use of Sweetwater’s internal web applications team, fraud team, customer support team and infrastructure.

• Helpful customer support available 24/7/365 via Slack, email or phone. When Sweetwater switched authentication provider and noticed an uptick in login attacks, HUMAN efficiently and quickly helped solve the integration problem.